1win Rules and Regulations in India

These General Terms explain how you may use the sportsbook, casino and related services, your legal rights and duties, and the limits that apply to both you and the operator.

By creating an account, completing registration, placing any bet, claiming any bonus or continuing to use the services, you confirm that:

• You are at least 18 years old, or older if a higher legal age applies in your state.
• You have full legal capacity to enter into binding agreements.
• You are using the services on your own behalf, not as an agent or on another person’s instructions.
• Any funds used for bets are from lawful sources.

Eligibility and local legal position

It is your duty to check that online betting, games of chance, skill games, bonuses and related activities are allowed under the laws of the place where you live or access the services. Different Indian states may have different rules on online bets and gambling. Use of the services in any way that breaches applicable law is not permitted.

The operator may request proof of age, identity, address and lawful source of funds at any time. Your access may be restricted, and bets or bonuses may be suspended, until such checks are completed to the operator’s satisfaction.

Acceptance and changes to terms

These Terms and Conditions form a legally binding agreement between you and the operator each time you access the services. The operator may modify, update or replace these terms, any betting rules, bonus rules or event specific conditions at any time to reflect legal, technical or operational changes.

• Updated terms take effect from the time they are published on the official site or app.
• Continued use of services after any update means you agree to the revised terms.
• If you do not agree to changes, you must stop using the services and request account closure.

You are expected to read the General Terms, betting rules and bonus rules regularly so you understand how they apply to your bets and your account.

Fair use and prohibited activities

You agree to use the services only for personal entertainment and lawful betting. You must not:

• Create more than one account, or share your account.
• Use any automated tool, bot, script or scraping solution to place bets, read odds or collect data.
• Manipulate odds, match outcomes, or engage in any event fixing or misuse of insider information.
• Abuse any bonus, promotion or offer through multiple accounts, collusion or other unfair practice.
• Interfere with the normal operation of the site, app, servers or security systems.

The operator may suspend or close your account, cancel bets, remove bonuses and report matters to competent authorities if there is suspicion of fraud, collusion, event manipulation, bonus abuse or any unlawful use.

Intellectual property and content protection

All intellectual property in the site, app and services, including text, odds display, graphics, logos, design, software, databases and promotional content, is owned by or licensed to the operator. You receive only a limited, non-transferable licence to access and use the site and app on your own devices for personal, non-commercial betting and related use.

You must not copy, distribute, edit, reverse engineer or reuse any part of the content or software, except where permitted by law or by express written consent.

Liability limitations

To the fullest extent allowed by law:

• Use of services is at your own risk.
• The operator does not guarantee uninterrupted access, error-free performance, or the accuracy of real-time odds, event data or live scores.
• Bets may be voided or settled differently if there is a clear technical error in odds, markets or event information.

The operator is not responsible for any loss or damage that arises from:

• Internet or connectivity failures on your side.
• Misuse of your login details.
• Decisions made by you on bets, stakes, event selections or use of bonuses.

Nothing in these terms limits any rights that you may have under mandatory Indian consumer or data protection laws, where such laws apply.

This section explains how you may deposit and withdraw funds in India, how your betting account balance is handled, and the rules that apply to payment methods and transactions.

Deposits and funding of your account

You may add funds to your account using the payment options shown as available to you on the site or app. These may include UPI, net banking, cards, mobile wallets or other locally supported services.

By making a deposit you confirm that:

• You are the lawful holder or authorised user of the payment method.
• The funds originate from legitimate sources.
• You are not using business, corporate or pooled accounts for bets unless expressly allowed.

Deposits are usually credited instantly or within a short period. In some cases, payments may be delayed due to bank or provider checks. Minimum and maximum deposit limits apply and are shown in your cashier section. The operator may change these limits, set daily or monthly caps, or refuse a deposit to comply with legal, risk or responsible gaming rules.

The operator does not charge internal deposit fees, but your bank, card issuer or payment provider may apply charges or currency conversion. You are responsible for checking such costs before making a payment.

Withdrawals and cashout of funds

You may request a withdrawal of available funds subject to:

• Successful completion of identity and KYC checks.
• Compliance with Anti-Money Laundering rules.
• Completion of any bonus wagering or turnover requirements that apply to bonus funds.

As a general rule, withdrawals are processed using the same payment method or channel that was used for deposits, where this is technically and legally possible. The operator may request that you provide bank statements or proof that a method belongs to you.

Processing times for withdrawals depend on internal reviews and on your payment provider. Indicative timelines are normally shown in the cashier section, but cannot be guaranteed as exact. Larger withdrawals may need extra checks or may be paid in instalments to satisfy risk and legal obligations.

Withdrawals may be delayed or withheld if:

• There is an ongoing investigation of suspicious transactions, chargebacks or fraud.
• There is a dispute on bets or account ownership.
• You have not provided requested KYC or source-of-funds documents.

Payment methods, limits and restrictions

Available methods, minimum and maximum transaction limits, and supported currencies for India are set out on the site and may be updated at any time.

The operator may:

• Add or remove payment methods for India users.
• Set or adjust limits per transaction, per day or per month.
• Apply extra checks when total deposits, bets or withdrawals reach certain thresholds.

You should not treat your betting account as a regular bank account. Transfers should be related to lawful betting or gaming activity only.

Fees, cancellations and chargebacks

Internal fees for standard deposits and withdrawals are generally not charged. Any third-party costs, such as bank fees, forex charges or intermediary fees, are your responsibility.

Once a transaction has been submitted, cancellation may not be possible. A deposit that has already been credited to your account balance cannot normally be reversed. A withdrawal request that is still pending may be cancelled in some cases in your cashier section, but once processed it cannot be recalled.

In case of any chargeback, failed payment or reversal raised by your bank or provider:

• The operator may deduct the relevant amount and associated costs from your account balance.
• Your account may be suspended until the matter is resolved.
• Information may be shared with payment providers and relevant authorities where fraud or misuse is suspected.

Security of transactions and KYC

To protect you and comply with Indian and international AML standards, payment activity may be subject to continuous monitoring. The operator may:

• Ask for PAN, Aadhaar, passport, driving licence or other identity proof.
• Ask for proof of address such as a utility bill or bank statement.
• Ask for documents showing the source of funds for higher value deposits or withdrawals.

Failure to provide accurate and valid documents may lead to delays, rejection of payments, account freezing and, in serious cases, closure and reporting to competent authorities.

Betting and gaming should be a form of entertainment, not a way to earn regular income or recover financial losses. This section describes your responsibilities and the tools made available to help you stay in control of your bets.

Principles of responsible gaming

By using the services you accept that:

• You are fully responsible for the size and frequency of your bets.
• Any bet may result in loss of your stake.
• No event, odds, tip or bonus can guarantee a return.

You should never bet using borrowed money, funds required for daily living, or money kept aside for essential commitments.

Recommended good practices include:

• Setting a fixed budget for bets and not going beyond it.
• Avoiding chasing losses by raising stake sizes.
• Taking regular breaks from betting activity.
• Keeping track of time and money spent on the site or app.

Account tools to control betting activity

You may use responsible gaming tools where available in your account settings or by contacting support. These tools may include:

• Deposit limits: Daily, weekly or monthly caps on the amount you can add to your account.
• Loss or stake limits: Maximum losses or total bets over a set period.
• Session limits: Restrictions on how long you stay logged in for betting.
• Time-out (cooling-off): Temporary blocking of access to betting services for a short period.
• Self-exclusion: Longer-term or permanent block on your account.

Once a self-exclusion is applied, you should not attempt to create new accounts. The operator may take reasonable steps to detect and close any such accounts.

Risk self-assessment

If you are unsure whether your betting is under control, you may:

• Review your transaction and bet history in your account.
• Ask yourself if bets affect your work, studies, family life or financial stability.
• Check if you feel pressure, stress or guilt related to your bets.

If you answer yes to several of these points, consider lowering your limits, using a time-out or requesting self-exclusion.

External support and organisations

If you feel that betting, bonuses or casino play are creating harm, contact professional support. While local offerings may differ by state, you can consider:

• Talking to a counsellor, psychologist or other mental health professional in your city.
• Reaching out to national helplines dealing with mental health or addiction concerns.
• Using international resources that offer online advice and tools on problem gambling.

These Terms encourage you to seek independent advice whenever you think your betting behaviour is becoming risky, and to act early rather than waiting for serious harm to occur.

The platform follows Anti-Money Laundering and Counter-Terrorist Financing principles and will not be used to hide or move illegal funds. This section explains how your account and transactions may be monitored for these purposes.

AML obligations

Under applicable laws and international standards, the operator may:

• Identify and verify users before allowing full access to betting services and withdrawals.
• Monitor deposits, bets, bonuses, withdrawals and transfers for suspicious patterns.
• Report certain transactions or activities to relevant authorities where required.

You agree not to use the site, app, account balance or any bonus to launder money, hide the source of funds or support unlawful activity.

Know Your Customer (KYC) process

KYC checks are an important part of AML compliance. Before allowing higher level deposits, bets or withdrawals, you may be asked to provide:

• Proof of identity, such as passport, Aadhaar, PAN card or driving licence.
• Proof of address, such as a recent utility bill, bank statement or official letter.
• Proof of payment method ownership, such as a bank statement or card copy.
• Evidence of source of funds for significant deposits or large bets, such as salary slips, tax returns or business accounts.

Documents must be accurate, valid, readable and belong to you. The operator may use independent databases or third-party services to confirm the information.

Transaction monitoring and investigation

The operator may review and investigate:

• Unusual patterns of deposits and withdrawals.
• Rapid movement of funds without corresponding betting activity.
• Bets or event selections that appear to be linked to insider information or match fixing.
• Use of multiple accounts or third-party payment methods.

In such cases your account may be temporarily restricted while checks are carried out. You may be asked to explain the nature of your transactions and provide further documents.

Consequences of AML breaches

If AML or KYC checks are not completed satisfactorily, or if the operator reasonably suspects money laundering, terrorist financing, fraud or other financial crime, it may:

• Refuse new deposits or withdrawals.
• Suspend or permanently close your account.
• Void or cancel pending bets and confiscate some or all funds in the account, as permitted by law.
• Share information and documents with banks, payment providers, regulators and law enforcement where legally required.

These measures are taken to protect the integrity of betting services and to comply with legal duties in India and other relevant jurisdictions.

This Privacy Policy explains how your personal data is collected, stored, used and protected when you access the site or app from India.

Types of data collected

The operator may collect the following categories of personal information:

• Registration details such as name, date of birth, contact number and email address.
• Identity and KYC data such as PAN, Aadhaar, passport or driving licence, and proof of address.
• Account and betting information including login history, device data, bets placed, bonuses used, event preferences and payment history.
• Technical data like IP address, browser type, operating system, and activity logs for security and fraud prevention.

Some data is provided directly by you during registration, payments or support contact; other data is collected automatically when you use the services.

How your data is used

Personal data may be processed for the following purposes:

• Setting up and managing your account, including registration, login and verification.
• Fulfilling contractual duties such as processing deposits, withdrawals, bets and bonus credits.
• Meeting legal and regulatory requirements, including AML, KYC, tax and responsible gambling duties.
• Monitoring activity for fraud, misuse, unauthorised access or technical issues.
• Improving the quality, security and stability of betting and gaming services.

Where local law allows and subject to your preferences, your contact details may also be used to send you service messages, legal updates or information about changes to terms, odds formats or bonus rules.

Sharing and storage of data

Your data may be shared on a limited basis with:

• Payment providers, banks and financial institutions for transaction processing and AML checks.
• Identity verification and KYC service providers.
• IT, security and hosting providers that support the site, app and databases.
• Regulators, law enforcement and competent authorities where there is a legal obligation.

Data may be stored on secure servers located inside or outside India, subject to appropriate safeguards. Retention periods are set according to legal requirements and operational needs, after which data is deleted or anonymised.

Your rights over personal data

Under applicable privacy laws, and subject to certain limits, you may have rights to:

• Request access to the personal data held about you.
• Ask for correction of inaccurate or incomplete data.
• Request deletion of data where it is no longer needed and no legal retention duty applies.
• Object to certain types of processing, or ask for restrictions in specific circumstances.

Requests to exercise these rights can be sent through the contact channels given on the site. For security reasons, the operator may ask you to confirm your identity before responding. Some requests may be declined or delayed if they conflict with mandatory legal or AML duties.

By using the services you confirm that you have read this Privacy Policy and you agree to the collection and use of your data as outlined here.

Security measures are in place to protect your account, your personal data and your financial transactions while using the site or app in India.

Technical and organisational safeguards

The operator applies technical controls and internal procedures to reduce security risks, which may include:

• Encryption protocols to protect data in transit between your device and the servers.
• Firewalls, intrusion detection systems and other tools to guard network access.
• Segregated environments for payment data and account information.
• Regular security reviews, audits and updates of software components.

Access to your data within the organisation is limited to authorised personnel who need it for specific tasks such as payments, account verification or support.

Account protection and 2FA

You are responsible for keeping your login details confidential and for ensuring that your device is secure. To enhance protection:

• Choose a strong, unique password for your betting account.
• Do not share your credentials or one-time passwords with anyone.
• Log out after each session, especially on shared or public devices.

Where available, you are encouraged to enable Two-Factor Authentication (2FA), which adds an extra step in login or key transactions, such as a code sent to your phone or generated by an app.

If you suspect that someone may know your password or has accessed your account without your consent, change your password immediately and contact support.

Monitoring and incident response

The operator may monitor account activity to detect unusual login locations, irregular bets, high-risk payment behaviour or attempts to bypass security checks.

In case of a suspected security incident:

• Your account may be temporarily locked to prevent further unauthorised bets or transactions.
• You may be asked to confirm recent activity or reset your credentials.
• Relevant authorities or payment partners may be informed where legally required.

While all reasonable measures are taken to safeguard services, no online platform can promise absolute protection. By using the site and app you accept these technical limits and agree to take reasonable steps on your side to protect your devices, passwords and personal information.